We prefer you submit maintenance requests through your tenant portal.
Please login to your tenant portal and follow the prompts. If you do not yet have a login password for your tenant portal, please get started below. If you do not have a tenant portal, you may submit maintenance requests through our form below.
Resident After Hours Maintenance Emergency
For after hours maintenance emergencies, please call: (319) 859-5084
What Constitutes an Emergency?
- No Heat in your Apartment
This is only an emergency in extreme cold weather in the winter time and when the heater is not working due to mechanical malfunction. If electric is shut off for non-payment of your bill, call your electric provider.
- No Electricity in your Apartment
Tripped breakers are not considered after-hours emergencies. Please familiarize yourself with breakers. In some instances, breaker boxes may be in both the apartment and the basement. You are responsible for keeping your own light bulbs.
Electrical outage may be considered an emergency ONLY if there is no electricity throughout the unit AND you have checked all circuit breakers by flipping them hard to the OFF position and then hard to the ON position and have reset any and all GFI breakers (these are the little buttons sometimes found on outlets in bathrooms, kitchens, laundry rooms, and garages)
- Partial outages do not constitute an emergency
Partial outages do not constitute an emergency. If a wall switch or outlet begins to smoke or smell like it is burning, turn off the switch or unplug items from the outlet and turn off the circuit breaker, then report the problem during normal business hours or by leaving a voice mail.
- Flooding of your Apartment
Call immediately if there is risk of damage to possessions or the property and you cannot contain the leak. Turn off the water valve to the broken pipe or to the exterior water main, if you can locate it, until a contractor arrives. Do everything within your power to contain any leaking or flooding and, if necessary, contact other residents who may be affected by the leak.
Call 911 first!! Then call us.
- Lockouts are not considered an emergency.
During normal office hours we will assist, however after office hours you are responsible for calling a locksmith at your expense.
Emergency On Call Hours:
Saturday & Sunday: 24/7
If your situation is not an emergency, please leave a message on the office phone at (319) 266-3571 or submit a maintenance request above.